Shipping Policy

Sam Flax will ship products purchased with verified funds to the address requested, when the address is within our delivery area.  Sam Flax does not currently sell products to be shipped outside the United States, and does not ship products to California or Florida. Additional shipping restrictions, handling costs, and shipping fees will be communicated if additional criteria arise, via a communication from Sam Flax customer service.

Returns Made Easy 

HOW IT WORKS:

Contact Customer Service at support@flaxatl.com within 30 days from the original purchase date.  Include details from your receipt.  Our friendly staff will process your claim and communicate with you on the eligibility of your refund and return process.  If you prefer, all refund requests may be made in person at our retail store located at 1495 Northside Drive NW Suite B, Atlanta, GA 30318.

Policy Details

All requests for returns, exchanges, credits, and damages must be filed within thirty days of the posted purchase date. Failure to submit your claim within the allotted time period will result in a rejection of your claim. For all online and shipped orders, the thirty-day policy begins on the date that you received your order. In-store purchases are considered received based upon date shown on the receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@flaxatl.com 

For online return requests submitted by email: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For faster support, you may also physically bring returns into our store located at 1495 Northside Drive NW, Suite B and C, Atlanta, Georgia 30318 for return acceptance review. Online return requests without proof of purchase or a receipt will not be accepted for returns, exchanges, or store credit.    

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items 

Certain types of items cannot be returned or exchanged. These items as follows: airbrushes and airbrush accessories, books, customized or cut items, custom framing, custom printing, clearance items, closeout items, decorative paper, paperie items and stationery, all furniture, final sale items, Pantone color match materials, special or customer order merchandise, and projectors. Easels, markers, presentation and furniture items may be returned when accompanied by a sales receipt within 3 days of delivery/receipt of your purchase.  Online orders must contact customer service at support@flaxatl.com within three days of receipt of the order to be eligible for return consideration. Requests for returns within the 30 days that are received after 3 days will incur a 20% restocking fee. Prior to the 3rd day, markers may be returned only if they are resalable as "new" (meaning unused, and in their original packaging, accompanied by a receipt. All CLOSEOUT AND CLEARANCE merchandise is Final Sale with no returns or exchanges. Unfortunately, we cannot accept returns on gift cards.  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

Exchanges are available in most cases. For exchanges with online orders, please email support@flaxatl.com to process your claim, or visit our physical location at 1495 Northside Drive Atlanta, GA 30318. A credit will be processed for the returned item. A receipt and/or proof of purchase are required for all exchanges, and must be filed within 30 days of the posted purchase date.  

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.  Store credit may be provided in place of your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

General Disclaimers

We reserve the right to limit quantities of on sale merchandise.  

All publicly advertised products are subject to availability.  
Photos shown do not necessarily depict actual color or product availability. 
Sam Flax is not responsible for typographical errors or omissions.

For in-store purchases or online orders picked up at our retail location: Certain furniture items may require assembly.  In these cases, assembly is available at an extra cost.

It is our intention to have every public advertised item in stock. Should certain items be unavailable due to unforeseen circumstances, we will gladly issue a rain check at your request.  Rain checks do not apply to special offers or to limited supply items, such as holiday merchandise and special event merchandise. 

We reserve the right to change, add, or edit to Sam Flax policies at any time. Please check back at this page often to make sure that you have the most up-to-date information.